Overview
At PenchTantra, we take great care in crafting and packing our products.
However, if you receive a product that is defective, damaged, or has a missing part, we are here to help.
Returns are accepted only within 7 days from the date of delivery.
Requests raised after 7 days will not be eligible for return or refund.
Eligibility for Returns
A return will be accepted only under the following conditions:
- The product is defective, damaged during transit, or has a missing piece
- The return request is raised within 7 days of delivery
- The product is unused, in its original condition, and in original packaging
- A valid order ID or proof of purchase is provided
Returns will not be accepted for:
- Change of mind or personal preference
- Normal wear and tear
- Damage caused due to misuse or mishandling
- Items returned without prior approval
How to Request a Return
To initiate a return, please follow these steps:
- Email us at contact@penchtantra.com
- Mention your Order ID clearly in the email
- Briefly explain the issue (defect, damage, or missing part)
- Attach clear photos or videos of the issue, if applicable
Our team will review your request and respond within 1–2 working days.
Return Approval and Pickup
- Once your return request is approved, we will schedule a pickup from your delivery address
- Please ensure the product is properly packed in its original packaging at the time of pickup
- Do not send the product back without confirmation from our team
Refund Process
- Refunds will be initiated only after the returned product is received and inspected at our warehouse
- Once approved, the refund will be processed to the original payment method
Refund timeline:
After initiation, your payment gateway or bank may take up to 7 working days to reflect the refund in your account.
Exchanges
- Products are replaced only if they are defective, damaged, or incomplete
- Exchanges are subject to stock availability
- If an exchange is not possible, a refund will be issued as per this policy
Sale and Discounted Items
- Products purchased during sales or promotions are eligible for return only in case of defect, damage, or missing items
- No refunds are provided for price differences due to discounts or offers
Shipping and Return Costs
- Return pickup will be arranged by us after approval
- If the return is approved due to defect, damage, or missing items, no additional charges will be applied
Need Help?
For any questions or concerns related to refunds and returns, please contact us:
Email: contact@penchtantra.com
WhatsApp: 8882458831